Terms and Conditions

Dogest - Roman MASNIČÁK
Registered address: Pod Labuťkou 782/17, 18000 Prague 8, Czech Republic
Company ID: 61202941
VAT ID: CZ7311193439
Authority pursuant to §71 para. 2 of the Trade Licensing Act: Municipal Authority of Prague 8
Online store: www.dogestshop.com
Responsible person: Adéla Masničáková

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter referred to as "Terms and Conditions") regulate, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the seller and another natural person (hereinafter referred to as the "Buyer") through the seller's online store. The online store is operated by the seller on the website located at www.dogestshop.com (hereinafter referred to as the "Website"), through the website interface (hereinafter referred to as the "Store Interface").

1.2. The Terms and Conditions do not apply to cases where a person who intends to buy goods from the seller is a legal entity or a person acting in the course of ordering goods within their business activity or within their independent professional activity.

1.3. Provisions deviating from the Terms and Conditions may be agreed in the Purchase Contract. Deviating provisions in the Purchase Contract take precedence over the provisions of the Terms and Conditions.

1.4. The provisions of the Terms and Conditions are an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Purchase Contract can be concluded in the Czech language.

1.5. The wording of the Terms and Conditions may be changed or supplemented by the seller. This provision does not affect rights and obligations arising during the period of effectiveness of the previous wording of the Terms and Conditions.

2. USER ACCOUNT

2.1. Based on the Buyer's registration on the Website, the Buyer can access its user interface. From its user interface, the Buyer can order goods (hereinafter referred to as the "User Account"). The Buyer can also order goods without registration directly from the Store Interface.

2.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the information provided in the User Account whenever it changes. The information provided by the Buyer in the User Account and when ordering goods is considered correct by the seller.

2.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding information necessary to access their User Account.

2.4. The Buyer is not entitled to allow third parties to use the User Account.

2.5. The seller may cancel the User Account, especially if the Buyer does not use their User Account or if the Buyer violates their obligations arising from the Purchase Contract (including the Terms and Conditions).

2.6. The Buyer acknowledges that the User Account may not be available continuously, especially with regard to necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of third-party hardware and software equipment.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentation of goods placed in the Store Interface is of an informative nature and the seller is not obliged to conclude a Purchase Contract regarding these goods. Section 1732 (2) of the Civil Code shall not apply.

3.2. The Store Interface contains information about goods, including the prices of individual goods and the costs for returning goods, if these goods by their nature cannot be returned by usual postal route. Prices of goods are stated including value added tax and all related fees. Prices of goods remain valid for as long as they are displayed in the Store Interface. This provision does not limit the seller's ability to conclude a Purchase Contract under individually agreed conditions.

3.3. The Store Interface also contains information about costs associated with packaging and delivery of goods. Information about costs associated with packaging and delivery of goods listed in the Store Interface is valid only in cases where goods are delivered within the territory of the Czech Republic.

3.4. To order goods, the Buyer fills in the order form in the Store Interface. The order form contains in particular information about:

3.4.1. the ordered goods (the Buyer "inserts" the ordered goods into the electronic shopping cart of the Store Interface),

3.4.2. the method of payment of the purchase price of goods, information about the required method of delivery of the ordered goods and

3.4.3. information about costs associated with delivery of goods (hereinafter collectively referred to as the "Order").

In case of a price that is clearly a typo, this price is not binding and the Purchase Contract is not concluded.

3.5. Before sending the Order to the seller, the Buyer is allowed to check and change the data entered into the Order, including with regard to the Buyer's ability to detect and correct errors arising when entering data into the Order. The Buyer sends the Order to the seller by clicking on the button. Data stated in the Order are considered correct by the seller. The seller will confirm receipt of the Order to the Buyer immediately after receiving the Order by e-mail to the Buyer's e-mail address specified in the User Account or in the Order (hereinafter referred to as the "Buyer's e-mail address").

3.6. The seller is always entitled, depending on the nature of the Order (quantity of goods, purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the Order (for example, in writing or by telephone).

3.7. The contractual relationship between the seller and the Buyer arises upon delivery of acceptance of the Order (acceptance), which is sent by the seller to the Buyer by e-mail to the Buyer's e-mail address.

3.8. The Buyer agrees to the use of distance communication means when concluding the Purchase Contract. Costs incurred by the Buyer when using distance communication means in connection with concluding the Purchase Contract (costs of internet connection, costs of telephone calls) are paid by the Buyer themselves, and these costs do not differ from the basic rate.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. Together with the purchase price, the Buyer is also obliged to pay the seller costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes costs associated with delivery of goods.

4.2. The seller does not require a deposit or other similar payment from the Buyer. This does not affect the provision of Art. 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of goods in advance.

4.3. In case of cash payment, the purchase price is payable upon receipt of goods.

4.4. In case of non-cash payment, the Buyer is obliged to pay the purchase price of goods together with the variable symbol of payment. In case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.5. The seller is entitled, especially if the Buyer fails to provide additional confirmation of the Order (Art. 3.6), to require payment of the entire purchase price before shipping goods to the Buyer. Section 2119 (1) of the Civil Code shall not apply.

4.6. Any discounts on the price of goods provided by the seller to the Buyer cannot be combined.

4.7. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the seller shall issue a tax document - an invoice - to the Buyer regarding payments made on the basis of the Purchase Contract. The seller is a payer of value added tax. The tax document - invoice will be issued by the seller to the Buyer after payment of the price of goods and sent in electronic form to the Buyer's e-mail address.

4.8. Payment for goods is made in advance using the following methods:

a) Online card payment - through the secure payment gateway Shopify Payments, provided by Stripe, Inc. We accept Visa, Visa Electron, Mastercard, Maestro and American Express. Payment takes place on a secure payment interface, the seller does not have access to the Buyer's payment card details. All payments are secured by the 3D Secure standard and may require additional verification by the Buyer's bank in the form of an SMS code or confirmation in the banking application.

b) Apple Pay and Google Pay - fast payment through Apple Pay and Google Pay wallets, which is part of the Shopify Payments gateway. The verification method is governed by the terms of service of Apple / Google and the Buyer's bank.

c) Klarna - through the payment service Klarna Bank AB (publ), Sveavägen 44, 111 34 Stockholm, Sweden. Klarna is an external payment service that allows the Buyer to pay for goods after receipt (Pay Later - payment within 14 or 30 days according to the offer) or to split the payment into 3 interest-free installments (Pay in 3). The selection of a specific payment method within Klarna and approval of the payment is fully within the competence of Klarna. When using the Klarna service, a contractual relationship is established directly between the Buyer and Klarna, which is governed by its terms and conditions available at www.klarna.com. The seller is not a credit provider.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The Buyer acknowledges that according to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that has been modified according to the Buyer's wishes or for their person, from a purchase contract for the supply of goods subject to rapid deterioration, as well as goods that have been irrevocably mixed with other goods after delivery, from a purchase contract for the supply of goods in a sealed package which the consumer has removed from the package and for hygienic reasons it cannot be returned, and from a purchase contract for the supply of an audio or visual recording or computer program if they have broken their original packaging.

5.2. If it is not a case referred to in Art. 5.1 of the Terms and Conditions or another case where it is not possible to withdraw from the Purchase Contract, the Buyer has the right to withdraw from the Purchase Contract in accordance with Section 1829 (1) of the Civil Code within fourteen (14) days from receipt of goods, and if the subject of the Purchase Contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the Purchase Contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the Purchase Contract, the Buyer may use the form published online at: https://www.dogestshop.com/pages/return or may notify withdrawal by e-mail to info@dogestshop.com. The e-mail must contain information necessary to identify the order and the Buyer's contact details.

5.3. In case of withdrawal from the Purchase Contract under Art. 5.2 of the Terms and Conditions, the Purchase Contract is cancelled from the beginning. Goods must be returned by the Buyer to the seller within fourteen (14) days from delivery of withdrawal from the Purchase Contract to the seller. If the Buyer withdraws from the Purchase Contract, the Buyer bears costs associated with returning goods to the seller, even if goods cannot be returned for their nature by usual postal route.

5.4. In case of withdrawal from the Purchase Contract under Art. 5.2 of the Terms and Conditions, the seller shall return funds received from the Buyer within fourteen (14) days from withdrawal from the Purchase Contract by the Buyer, in the same way as the seller received them from the Buyer. The seller is also entitled to return performance provided by the Buyer already upon return of goods by the Buyer or in another way, if the Buyer agrees and no additional costs arise for the Buyer. If the Buyer withdraws from the Purchase Contract, the seller is not obliged to return funds received to the Buyer before the Buyer returns goods or proves that goods have been sent to the seller.

5.5. The seller is entitled to unilaterally set off a claim for compensation for damage incurred on goods against the Buyer's claim for refund of the purchase price.

5.6. In cases where the Buyer has the right to withdraw from the Purchase Contract in accordance with Section 1829 (1) of the Civil Code, the seller is also entitled to withdraw from the Purchase Contract at any time until the Buyer takes over goods. In such case, the seller shall return the purchase price to the Buyer without undue delay, by non-cash transfer to an account designated by the Buyer.

5.7. If a gift is provided to the Buyer together with goods, the gift contract between the seller and the Buyer is concluded with a resolutory condition that if the Buyer withdraws from the Purchase Contract, the gift contract regarding such gift ceases to be effective and the Buyer is obliged to return the provided gift together with goods to the seller.

6. TRANSPORT AND DELIVERY OF GOODS

6.1. The seller is obliged to deliver goods to the Buyer within the period and in the manner according to the Purchase Contract.

6.2. The Buyer undertakes to take over goods from the seller or from the carrier. The Buyer is also obliged to check upon receipt of goods whether they are obviously damaged and if so, to draw up a detection report in two copies and hand it over to the seller's representative or the carrier, who will confirm it with their signature stating their name and function and hand one copy back to the Buyer.

6.3. The risk of damage to goods passes to the consumer upon taking over the goods. This does not apply in situations where the consumer has stipulated a certain method of transport of goods that the seller does not provide, when in such case the risk of damage to goods passes to the consumer upon handing over goods to the carrier.

6.4. We deliver goods to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1. The seller is responsible to the consumer that goods have no defects upon takeover. In particular, the seller is responsible to the consumer that at the time when the consumer took over goods, the goods:

a) correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed properties,

b) are suitable for the purpose for which the consumer requires them and with which the seller agreed, and

c) are delivered with agreed accessories and instructions for use, including assembly or installation instructions.

7.2. The seller is responsible to the consumer that in addition to the agreed properties:

a) goods are suitable for the purpose for which goods of this type are usually used, also with regard to third-party rights, legislation, technical standards or codes of conduct of the given industry, if there are no technical standards,

b) goods in quantity, quality and other properties, including durability, functionality, compatibility and safety, correspond to the usual properties of goods of the same type that the consumer can reasonably expect,

c) goods are delivered with accessories, including packaging, assembly instructions and other instructions for use that the consumer can reasonably expect, and

d) goods correspond in quality or design to the sample or template provided by the seller to the consumer before concluding the contract.

7.3. Art. 7.2. of these Terms and Conditions shall not apply if the seller specifically notified the consumer before concluding the Purchase Contract that a certain property of goods differs and the consumer expressly agreed to this when concluding the Purchase Contract.

7.4. The Buyer is entitled to exercise the right from a defect that occurs in goods within twenty-four months from takeover. For used goods, this period is one year from takeover of goods by the Buyer.

7.5. In case of defective performance, the Buyer is entitled to demand, according to the nature and severity of the defect, removal of the defect, exchange of goods, a reasonable discount from the purchase price or to withdraw from the contract.

7.6. The Buyer exercises and notifies a defect of goods to the seller via e-mail to info@dogestshop.com

7.7. The seller is obliged to issue a written confirmation to the consumer when a complaint is made, in which they state the date when the consumer made the complaint, what its content is, what method of handling the complaint the consumer requires and the consumer's contact details for the purpose of providing information about handling the complaint.

7.8. The complaint, including removal of the defect, must be settled and the consumer must be informed about it no later than 30 days from the date of the complaint, unless the seller and the consumer agree on a longer period. After fruitless expiry of this period, the consumer may withdraw from the Purchase Contract or demand a reasonable discount. The complaint must not cause considerable difficulties to the Buyer, taking into account the nature of the goods and the purpose for which the Buyer bought the goods.

7.9. The seller is obliged to issue to the consumer a confirmation of the date and method of settlement of the complaint, including confirmation of repair and its duration, or a written justification for rejection of the complaint.

7.10. The Buyer may demand a reasonable discount or withdraw from the Purchase Contract if:

a) the seller refused to remove the defect or failed to remove it in accordance with Art. 8.8. of these Terms and Conditions,

b) the defect manifests itself repeatedly,

c) the defect is a material breach of the Purchase Contract, or

d) it is apparent from the seller's statement or from circumstances that the defect will not be removed within a reasonable time or without considerable difficulties for the Buyer.

7.11. If the defect of goods is insignificant, the Buyer cannot withdraw from the Purchase Contract under Art. 7.10. of these Terms and Conditions.

7.12. The Buyer is responsible to the seller for reduction in value of goods that arose as a result of handling these goods otherwise than is necessary to handle them with regard to their nature and properties. If returned goods are damaged by violation of the Buyer's obligations, the seller is entitled to claim compensation for reduction in value of goods against the Buyer and deduct it from the returned amount.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. If the relationship established by the Purchase Contract contains an international (foreign) element, then this relationship is governed by Czech law.

8.2. The Purchase Contract is concluded in Czech or English language. If a translation of the text of the contract is created for the needs of the Buyer, it is agreed that in case of a dispute over interpretation of terms, the interpretation of the contract in the Czech language shall prevail.

8.3. Relationships and any disputes arising on the basis of the Purchase Contract will be resolved exclusively according to the law of the Czech Republic and will be resolved by the competent courts of the Czech Republic. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply in accordance with Art. 6 of this Convention.

8.4. If the consumer has a complaint regarding the concluded Purchase Contract, its fulfillment or the seller's activity, the consumer may contact the seller at info@dogestshop.com. Supervision over compliance with consumer protection regulations is carried out primarily by the Czech Trade Inspection Authority. Compliance with personal data protection regulations is supervised by the Office for Personal Data Protection. The consumer may also contact these authorities with their complaints.

8.5. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/en is competent for out-of-court settlement of consumer disputes arising from the Purchase Contract.

8.6. The concluded Purchase Contract is archived by the seller in an internal system for at least three years from its conclusion, but no longer than for the period according to relevant legal regulations, for the purpose of its successful fulfillment and is not accessible to third uninvolved parties. The seller will provide the Buyer with access to the Purchase Contract in justified cases.

8.7. If any provision of these Terms and Conditions is invalid or ineffective, or becomes so, instead of invalid provisions, a provision whose meaning is as close as possible to the invalid provision shall come into effect. The invalidity or ineffectiveness of one provision shall not affect the validity of other provisions.

8.8. The seller is not bound in relation to the Buyer by any codes of conduct within the meaning of Section 1826 (1) (e) of the Civil Code.

8.9. The seller is entitled to sell goods on the basis of a trade license. Trade control is carried out within its competence by the relevant trade licensing office. Supervision over personal data protection is carried out by the Office for Personal Data Protection.

8.10. Contact details of the seller: delivery address: Roman Masničák - DOGEST, Pod Labuťkou 17, 18000 Prague 8, e-mail address info@dogestshop.com, phone +420 608 308 750

These Terms and Conditions become effective on 21.8.2026